Know Your Health Care Rights
When you are sick or injured, legalities may not seem important, but they are. Did you know you have rights as a Sanford Health patient that are protected by law?
Knowing your rights can help you and your family make important decisions about your health care. Sanford Health is here to protect and promote your patient rights. This includes providing you Patient Rights and Language Assistance.
Sanford Health complies with applicable Federal civil rights laws and does not discriminate based on race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity). Sanford Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity).
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages.
- If you need these services, contact Sanford Health’s 504 Coordinator by calling (605) 312-6579; or by email at firstname.lastname@example.org
If you believe that Sanford Health has failed to provide these services or discriminated in another way based on race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity), you can file a grievance with:
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance Sanford Health’s 504 Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
ማስታወሻ: የሚናገሩት ቋንቋ ኣማርኛ ከሆነ የትርጉም እርዳታ ድርጅቶች፣ በነጻ ሊያግዝዎት ተዘጋጀተዋል፡ ወደ ሚከተለው
Sanford Health የፌደራል ሲቪል መብቶችን መብት የሚያከብር ሲሆን ሰዎችን በዘር፡ በቆዳ ቀለም፣ በዘር ሃረግ፣ በእድሜ፣ በኣካል ጉዳት ወይም በጾታ ማንኛውንም ሰው ኣያገልም።
ملحوظة: إذا كنت تتحدث اللغة العربية، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان
يلتزم Sanford Health بقوانين الحقوق المدنية الفدرالية المعمول بها ولا يميز على أساس العرق أو اللون أو الأصل الوطني أو السن أو الإعاقة أو الجنس.
PAŽNJA: Ako govorite bosanski jezik, dostupne su vam besplatne usluge prevođenja.
Sanford Health poštiva važeće federalne zakone o građanskim pravima i ne diskriminira na osnovu rase, boje kože, nacionalnog porijekla, starosti, invaliditeta ili spola.
သတ ိျ ပဳရန္ - အကယ ္၍ သင ္သည ္ ျ မန္မာစကား က ု ေိ ျ ပာပါက၊ ဘာသာစကား အက ူအည ီ၊ အခ့မဲ၊ သ္ငအ့ တ ြက ္ စီစဥ္ေဆာင္ရြက္ေပးပါမည္။
Sanford Health မွာ ဗဟုိအစိုးရ ႏွင့္ သက္ဆုိင္ေသာ အမ်ားျပည္သူ ရပိုင္ခြင့္ ဥပေဒ ႏွင့္ လက္ေတြ႔ အက်ံဳးဝင္သည္ သာမက လူမ်ိဳး၊ အသားေရာင္၊ ေမြးဖြားသည့္ႏုိင္ငံ၊ အသက္၊ မသန္စြမ္းျဖစ္မႈ၊ သုိ႔မဟုတ္ လိင္ ႏွင့္ ပတ္သက္၍လည္း ခြဲျခားဆက္ဆံမႈ အလ်င္းမရိွပါ။
Sanford Health 遵守適用的聯邦民權法律規定，不因種族、膚色、民族血統、年齡、殘障或性別而歧視任何人。
Sanford Health provides language services for Americans with Disabilities and Limited English Proficient individuals at no cost. Please contact the facility for more information.
Sanford Health will take reasonable steps to ensure that persons with limited English Proficiency (LEP) and persons with disabilities, including persons who are deaf, hard of hearing, blind, or have other sensory or manual impairments have meaningful communication and an equal opportunity to participate in services, education, and treatment.
ATTENTION: Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement.
Sanford Health respecte les lois fédérales en vigueur relatives aux droits civiques et ne pratique aucune discrimination basée sur la race, la couleur de peau, l'origine nationale, l'âge, le sexe ou un handicap.
ATANSYON: Si w pale kreyòl ayisyen, w ap jwenn sèvis asistans pou lang gratis.
Sanford Health respekte lwa sou dwa sivil Federal aplikab yo epi pa fè diskriminasyon sou baz ras, koulè, orijin nasyonal, laj, infimite oswa sèks.
LUS CEEV: Yog tias koj hais lus Hmoob, cov kev pab txog lus, muaj kev pab dawb rau koj.
Sanford Health ua raws cov kev cailij choj yuam siv ntawm Tsom Fwv Nrub Nrab Teb Chaw hais txog pej xeem cov cai (Federal civil rights laws) thiab tsis ciav-cais leejtwg vim nws hom neeg, nqaij tawv, lub tebchaws tuaj, hnub nyoog, kev tsis taus, los yog poj niam txiv.
Sanford Health မ ွာ ဗဟုိ အစ ုိုးရ ိ ိင ္ိ သက္ဆ ုိ င္ေိသွာ အမ ွာိုးိ ပည္သူ ရပ င္ုငငြ ္ိ ဥေပဒ ိ ိ င္ိ လက္္ေိတြ႔ အက္်ံိ ိိုးဝငသည္ သွာမက္ လူမ ိုး၊ အသွာိုးေိရွာင္၊ ေိမမိုးမ ွာိုးသည္ိိ ိို င ၊ငံ အသက္္၊ မသင္စြမ္ိိုးိ စမႈ၊ သုိ ႔မဟုြ္လ င္ိ ိင ္ိ ပြသ က္္၍လည္ိိုး ခခြဲိ ခွာိုးဆက္ဆ ံမႈ အလ င္ိိုးမရ ိ ပါ။
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.
Sanford Health 은(는) 관련 연방 공민권법을 준수하며 인종, 피부색, 출신 국가, 연령, 장애 또는 성별을 이유로 차별하지 않습니다.
ﺋﺎﮔﺎداری: ئەگەر بە زمانی کوردی قسە دەکەیت، خزمەتگوزاریەکانی یارمەتی زمان بەخۆڕایی، بۆ تۆ بەردەستە.
Sanford Health پابەندە بە یاساکانی مافە مەدەنیە فیدراڵیە جێبەجێکراوەکان و لە سەر بنەمای ڕەچەڵەك، ڕەنگ، نەتەوەیی، تەمەن، کەم ئەندامی، یان ڕەگەز جیاکاری ناکات.
ໂປດຊາບ: ຖ້າວ່າທ່ານເວົ້າພາສາລາວ, ການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາ, ໂດຍບ່ໍເສັຽຄ່າແມ່ນມີພ້ອມໃຫ້ທ່ານ.
Sanford Health ປະຕິບັດຕາມກົດໝາຍວ່າດ້ວຍສິດທິພົນລະເມືອງຂອງຣັຖບານກາງທີ່ບັງຄັບໃຊ້ ແລະບໍ່ຈຳແນກໂດຍອີງໃສ່ພື້ນຖານດ້ານເຊື້ອຊາດ, ສີຜິວ, ຊາດກຳເນີດ, ອາຍຸ, ຄວາມພິການ, ຫຼື ເພດ.
ध्यान दि न ुहोस्: तपार्इ ंल े न ेपाल ी बोल्न ुह ुन्छ भन े तपार्इ ंको नि म्ति भाषा सहायता स ेवाहरू निःश ुल्क रूपमा उपलब्ध छ
Sanford Health ले उपयुक्त संघीय अधिकारको व्यवस्थासँगै पालन गर्छ र वंश, रङ, राष्ट्रियता, उमेर, अपाङ्गता वा लिङ्गको आधारमा भेदभाव गर्दैन ।
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода.
Sanford Health соблюдает применимое федеральное законодательство в области гражданских прав и не допускает дискриминации по признакам расы, цвета кожи, национальной принадлежности, возраста, инвалидности или пола.
FIIRO GAAR AH: Haddii aad ku hadasho Soomaali, adeegyada ka caawinta luqadda ayaad lacag la’aan ku heli kartaa
Sanford Health ayaa u hoggaansan sharciyada xuquuda madaniga federaalka ah ee khuseeya arrinta oo kuma kala takoorto dadka iyada oo ku salaysan isir, midab, asal qaran, da', naafanimo, ama jinsiga.
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.
Sanford Health cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo.
KUMBUKA: Ikiwa unazungumza Kiswahili, unaweza kupata, huduma za lugha, bila malipo.
Sanford Health ametimiza mahitaji ya sheria za serikali kuu na hana ubaguzi wa kikabila, rangi, asili, umri, ilemavu ama jinsia.
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad.
Sumusunod ang Sanford Health sa mga naaangkop na Pederal na batas sa karapatang sibil at hindi nandidiskrimina batay sa lahi, kulay, bansang pinagmulan, edad, kapansanan o kasarian.
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn
Sanford Health tuân thủ luật dân quyền hiện hành của Liên bang và không phân biệt đối xử dựa trên chủng tộc, màu da, nguồn gốc quốc gia, độ tuổi, khuyết tật, hoặc giới tính.
Ambulatory and Inpatient Bill of Rights
You have Rights as a Patient
Knowing your patient rights will help you get the health care you’re guaranteed by law. Sanford Health is committed to protecting your rights as a Sanford patient. As part of this commitment, Sanford provides access to see your full Patient Bill of Rights. This document also contains relevant contact information for organizations and departments that handle patient concerns.
Home Care Bill of Rights
Home care clients have a right to be notified in writing of their rights and obligations before treatment begins including what to do if rights are violated. Clients may assert these rights personally, or have them exercised by their family or guardian when the client has been judged incompetent, without retaliation. Home care providers may not require a person to surrender these rights as a condition of receiving services. Home care providers have an obligation to protect and promote the rights of their clients, including the following rights.
Clients have the right:
- to be notified, in advance, about the services that are to be furnished, the types (disciplines) of the caregivers who will furnish the care, the frequency of the visits proposed to be furnished, other choices that are available, the consequences of these choices, including the consequences of refusing these services, and the right to refuse services without fear of reprisal or discrimination.
- to be given complete and current information concerning your diagnosis, treatment alternatives, risks and prognosis as required by your physician's legal duty to disclose, in terms and language you can reasonably be expected to understand.
- to be advised, in advance, of any recommended change in the plan of care and to take an active part in any decisions about changes to the plan of care before any changes are made.
- to receive care and services according to a suitable and up-to-date plan, and subject to accepted medical or nursing standards.
- to actively participate in creating, changing and evaluating the plan of care and to be advised, in advance, that they have the right to do so.
- to choose a course of treatment or to refuse a treatment and know what the decision will mean to you.
- to be informed in writing of rights under state law to make decisions concerning medical care including the right to accept or refuse treatment and the right to formulate advance directives.
- to be informed in writing of policy and procedure for implementing advance directives including any limitations if the provider cannot implement an advance directive on the basis of conscience.
- to have the health care provider comply with advance directives in accordance with state law requirement.
- to receive care without condition or discrimination based on whether or not the client has executed a health care directive.
- to choose whether or not to participate in research, investigational or experimental studies.
- to the appropriate assessment and management of pain.
- to know that there may be other services available in the community, including other home care providers, and to know where to go for information about these services.
The home care provider or the client's physician may be forced to refer the client to another source of care if the client's refusal to comply with the plan of care threatens to compromise the provider's commitment to quality care.
Clients have the right:
- to confidentiality of personal, financial and medical information and to be advised of the provider's policies and procedures regarding disclosure of such information.
- to expect the home care provider to release information only as required by law or authorized by the client.
- to privacy and security with personal, written, telephone and electronic communications while a patient.
Clients and Providers Have a Right to Dignity and Respect
- Home care clients and their formal caregivers have a right to not be discriminated against based on race, color, religion, national origin, age, sex, disability, financial status, source of payment, or type of illness.
- Clients and caregivers have a right to be treated with courtesy, respect and dignity, including respect for property, personal values, beliefs and culture.
- Caregivers are prohibited from accepting personal gifts and borrowing from clients.
- Both clients and providers have a right to mutual respect, dignity and to be free of verbal, psychological and physical abuse or harassment, and neglect and financial exploitation.
- Clients have the right to be free from all forms of maltreatment covered under the Vulnerable Adult Act and the Maltreatment of Minors Act.
Clients have the right:
- to be informed, and advised, both orally and in writing, in advance, of receiving care whether services are by Medicare, Medicaid, or any other payer known to the home care provider.
- to be informed of the charges that will not be covered by Medicare.
- to be informed of the charges for which the client may be liable no matter who will be paying the bill.
- to receive financial information, orally and in writing of any changes in coverage and, if applicable, the recipient liability for charges as soon as possible, but no later than 30 days after the provider becomes aware of the change.
- to have access, upon request, to all bills for services that client has received regardless of whether the bills are paid out-of-pocket or by another party, and also access to clinical records and written information from records in accordance with section 144.335 in Minnesota.
- to know of any financial benefit to Sanford Home Care if the patient purchases services or supplies from Sanford Home Care.
Quality of Care
Clients have the right:
- to receive care in a safe setting and of the highest quality centered on individual needs by home care providers who are properly trained and competent to perform their duties.
- in general, to be admitted by a home care provider only if it has the resources needed to provide the care safely and at the required level of intensity.
- to know, in advance, of any limits to the services available from a provider, and the provider's grounds for termination of services.
- to be told what to do in the case of an emergency.
- to receive a coordinated transfer and an explanation of the need for the transfer when there will be a change in provider services.
- to choose freely among available providers and to change providers after services have begun, within limits of health insurance, long-term insurance, medical assistance, or other health programs.
- to reasonable, advance notice of changes in services or charges, including at least 10 days' advance notice of the termination of service including the reason for termination of services
- The client, the person who lives with the client or others in the home engages in conduct that alters the conditions of employment as specified in the employment contract between the home care provider and the individual providing home care services.
- An emergency for the informal caregiver or a significant change in the client's condition has resulted in service needs that exceed the current service provider agreement and that cannot be safely met by the home care provider.
The home care provider shall assure that:
- all medically related home care is provided in accordance with physician's orders and that a plan of care specifies the services and their frequency and duration.
- all medically related personal care is provided by an appropriately trained home care aide who is supervised by a nurse or other qualified home care professional.
Client Responsibilities and Rights
Clients have the responsibility:
- to notify the provider of changes in their conditions (e.g. hospitalization, changes in the plan of care, symptoms to be reported).
- to carry out mutually agreed responsibilities and follow the plan of care.
- to notify the provider if the visit schedule needs to be changed.
- to inform providers of the existence of, and any changes made to, advance directives.
- to advise the provider of any problems or dissatisfaction with the services provided.
- to provide a safe environment for care to be provided.
Clients have the right:
- to have relationships with home care providers that are based on honest and ethical standards of conduct and be involved in resolving ethical issues regarding care decisions.
- to know how to contact an individual associated with the provider who is responsible for handling problems and to have the provider investigate and attempt to resolve the grievance or complaint in a timely manner.
- to voice their grievances regarding treatment or care that is, or fails to be, furnished, or regarding the lack of courtesy or respect to the client or the client's property without fear of discrimination or reprisal for having done so.
- to have the provider document in writing all complaints, and document in writing the resolution of the complaint against anyone furnishing services on behalf of the provider.
- to be advised of the telephone number and hours of operation of the state's home health "hot line" that receives complaints or questions about local home care agencies.
Language in italics represents additional consumer rights under Federal law in Minnesota.
Language in bold represents additional consumer rights under Federal law in Iowa.
IF YOU HAVE A COMPLAINT ABOUT THE AGENCY OR PERSON PROVIDING HOME CARE SERVICES, YOU MAY CALL, WRITE OR VISIT THE OFFICE OF HEALTH FACILITY COMPLAINTS, OR STATE DEPARETMENT OF HEALTH. YOU MAY ALSO CONTACT THE OMBUDSMAN FOR LONG TERM CARE IN MINNESOTA OR THE OFFICE OF OMBUDSMAN FOR MENTAL HEALTH AND DEVELOPMENTAL DISABILITIES (if you are located in Minnesota).
Iowa Department of Inspection & Appeals
Lucas State Office Building
Des Moines, IA 50319-0083
Toll Free Hotline: (800) 383-4920 (leave a message)
If you are a Medicare/Medicaid client in Iowa you may also contact the Medicare Quality Improvement Organization (QIO) with concerns about quality of care and complaints:
North Dakota numbers
State Department of Health Facilities
North Dakota State Health Department
600 E. Boulevard
Bismarck, ND 58505-0200
(701) 328-2352 or Toll Free Hot Line (800) 545-8256
Office hours: Monday-Friday 7:30 a.m. - 5:00 p.m. (closed holidays)
If you are a Medicare/Medicaid client in North Dakota you may also contact the Medicare Quality Improvement Organization (QIO) with concerns about quality of care and complaints:
Minnesota Department of Health
Office of Health Facility Complaints
85 E. 7th Place, Suite 300
P. O. Box 64970
St. Paul, MN 55164-0970
(651) 201-4201 or Toll Free Hot Line (800) 369-7994 Fax: (651) 281-9796
Consumers may call: Monday-Friday 8:00 a.m. - 4:30 p.m.
Ombudsman for Mental Health & Developmental Disabilities
121 7th Place East
Suite 420 Metro Square Building
St. Paul, MN 55101-2117
(651) 757-1800 or (800) 657-3506 Fax: (651) 797-1950 or (651) 296-1021
If you are a Medicare/Medicaid client in Minnesota you may also contact the Medicare Quality Improvement Organization (QIO) with concerns about quality of care and complaints:
South Dakota numbers
South Dakota Department of Health
700 Governor's Drive
Pierre, SD 57501
Toll Free: (800) 592-1861
If you are a Medicare/Medicaid client in South Dakota you may also contact the Medicare Quality Improvement Organization (QIO) with concerns about quality of care and complaints: