Improving the Patient Experience
We keep patients at the center of everything we do at Sanford Health. That’s why we strive to create more opportunities for patients and their families to provide feedback on how we can best serve our communities.
The Patient and Family Advisory Council (PFAC) is a collaborative group of patients, their family members and health care staff dedicated to improving a variety of health care experiences. The PFAC will provide valuable feedback, insights and recommendations to Sanford Health’s leaders, ensuring that care delivery is patient-centered, compassionate and constantly improving. To learn more about our application process, scroll down.
Purpose and Objectives
The primary purpose of the PFAC is to foster a partnership between health care providers and patients, ensuring that patient voices are heard in the decision-making process. The objectives of this group are:
- To provide input on policies, programs and service delivery improvements
- To assist in identifying patient care areas that need enhancement
- To offer feedback on key organizational initiatives, such as patient safety and communication
- To collaborate in the development of educational resources for patients and families
Rationale and Benefits
Patients and their families offer some of the best insights about improving care delivery. By integrating their feedback through the PFAC, Sanford Health will:
- Increase patient satisfaction by incorporating real-world perspectives into care processes
- Improve patient safety and care quality by addressing areas of concern identified by patients
- Strengthen communication between patients, families and health care providers
- Encourage patient engagement, leading to better health outcomes
What kind of person should be a PFAC member?
An exemplary PFAC member:
- Is honest
- Uses personal experience to impact change
- Advocates for the global patient
- Tolerates and welcomes other viewpoints
- Strikes a balance between speaking and listening
Apply to Join the Patient and Family Advisory Council
If you are interested in joining Sanford Health’s PFAC, please click to apply in your region:
- Bemidji, Minnesota
- Bismarck, North Dakota
- Fargo, North Dakota *Please check back for updates on when the application will open
- Sioux Falls, South Dakota *Please check back for updates on when the application will open
Each region is made up of the primary city listed as well as its surrounding communities and rural areas.
Please note that the time commitment requirements for PFAC will vary by region.