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Video Visit

Video visits are available for children and adults who are current patients in North Dakota, Iowa and Nebraska and both current and new patients in South Dakota and Minnesota. With video visits at Sanford Health, you can see a health care provider from home, work or nearly anywhere in between. During a video visit, you can meet face to face with our medical team for any acute, non-emergent primary care need including coughs, colds, rashes, aches and pains. 

Video visits are available from your tablet, smart phone or home computer equipped with internet access and a web camera. To access a video visit go to My Sanford Chart when – and where – it’s convenient for you.

What We Treat

Our acute care team provides video visits for children and adults for any acute, non-emergent primary care need including:

  • Aches and pains
  • Bladder infections
  • Coughs or colds
  • Diarrhea
  • Pink eye
  • Rashes
  • Sinus infections 

How It Works

If you do not already have a My Sanford Chart account, your first step is to call 877-311-5116 to create your account. Once that is complete, you will find an icon on your account page to select this type of visit.

After answering several questions about your health concerns and availability, a provider will review the information and determine if a video visit is appropriate. If so, the nurse will respond to set up a video visit appointment time. If not, you will be asked to come in for an office visit.

Video visits are available 24 hours a day, 7 days a week. Holiday hours may be available.

How Do I Get Started?

Visit My Sanford Chart

Your Video Visit

To begin your video visit, simply log in to My Sanford Chart at your designed time, the provider will join the video to begin your appointment. You can access My Sanford Chart  on-line or through the My Sanford Chart app for your tablet or smart phone. Once the provider joins the video visit, you will receive a care plan, diagnosis and/or prescription. However if our provider is unable to treat your concern through a video visit, you will be asked to come in to the clinic for an office visit. 

The cost for a video visit is $49. You will be billed to your home address for the service.  If you have insurance through Sanford Health Plan, some or all of the cost of your video visit may be covered. 

Virtual Care

Begin Your Video Visit