Convenient Virtual Care Options
We’re licensed to provide virtual care in several states, including Iowa, Minnesota, North Dakota and South Dakota. Virtual care allows you to connect with a Sanford Health provider using your computer or mobile device and an internet connection.
Get care when you need it and start feeling better.
E-Visits
Request an e-visit through My Sanford Chart. You’ll complete an online questionnaire and get a diagnosis from a provider within hours.
Video Visits
All it takes to connect to a health care provider is a device with internet access. Video visits are available 24/7.
Virtual Behavioral Health
Schedule an online visit with a licensed therapist or psychiatrist from the comfort and privacy of home.
E-Visits
With an e-visit, you’ll complete an online questionnaire about your symptoms using My Sanford Chart. A Sanford Health provider will then assess your condition and respond within four hours.
The provider’s response will include:
- A diagnosis and treatment plan
- Next steps, including visiting a clinic for further evaluation or testing
You’ll receive the provider’s response through My Sanford Chart.
Who can complete an e-visit?
E-visits are available to anyone in Iowa, Minnesota, North Dakota and South Dakota.
When to do an e-visit
E-visits are appropriate for several common issues including:
2 months to 2 years old
- Diaper rash
2 months and older
- Eyelid infection (blepharitis)
- Head lice
- Insect bites
- Pink eye
- Skin infections
2 years and older
- COVID-19 (Coronavirus)
6 years and older
- Allergies and hay fever
- Rash
- Sunburn
12 years and older
- Athlete’s foot
18 years and older
- Lower back pain
- Breastfeeding mastitis
- Cough
- Diarrhea
- Influenza (Flu)
- Heartburn
- Sinus problems
- Urinary problems (females ages 18 to 65)
- Vaginal yeast infection
How to do an e-visit
- Sign in to your My Sanford Chart account.
- Follow the prompts to describe your symptoms and complete the e-visit questionnaire.
- Wait for a diagnosis and treatment plan.
How much does an e-visit cost?
E-visits are $39. To pay for the visit, you can use a credit, debit, FSA or HSA card.
On-demand Video Visits
Start an on-demand video visit with a Sanford Health provider using My Sanford Chart. During your video call, you can talk face-to-face with a provider who will evaluate your symptoms and discuss:
- A diagnosis and treatment plan
- Next steps, including visiting a clinic for further evaluation or testing
Who can complete an on-demand video visit?
On-demand video visits are available to anyone in Arizona, Florida, Iowa, Minnesota, Nebraska, North Dakota, South Dakota and Texas.
When to do an on-demand video visit
On-demand video visits are appropriate for urgent care health needs, including:
2 months to 2 years
- Diaper rash
2 months and older
- Eyelid infection (blepharitis)
- Head lice
- Insect bites
- Pink eye
- Skin Infections
2 years and older
- COVID-19 (Coronavirus)
6 years and older
- Allergies and hay fever
- Cold
- Rash
- Sunburn
12 years and older
- Acne
- Athlete's foot
18 years and older
- Anxiety
- Lower back pain
- Breastfeeding mastitis
- Minor cuts, scrapes, and abrasions
- Nausea
- Cough
- Diarrhea
- Heartburn
- Influenza (Flu)
- Sinus problems
- Urinary problems (females ages 18 to 65)
- Vaginal yeast infection
How to do an on-demand video visit
- Sign into your My Sanford Chart account.
- Follow the prompts to get started. After answering a few short questions, you’ll receive a message in My Sanford Chart when a provider is ready to begin.
How much does an on-demand video visit cost?
On-demand video visits are $69. To pay for the visit, you can use a credit, debit, FSA or HSA card.
Virtual Behavioral Health Visits
Schedule a virtual behavioral health visit with a licensed therapist or psychiatrist using My Sanford Chart. When it’s time for your visit, you can use your computer or mobile device to talk face-to-face with a behavioral health provider.
During a virtual behavioral health visit, a provider can:
- Identify and diagnose mental, behavioral or emotional disorders
- Discuss a treatment plan
Who can complete a virtual behavioral health visit?
Virtual behavioral health visits are available to anyone ages 10 and older in Iowa, Minnesota, North Dakota or South Dakota.
When to do a virtual behavioral health visit
Schedule an online behavioral health visit with a therapist if you’re experiencing:
- A change in your eating or sleeping habits
- A lack of interest in activities you once enjoyed
- A new mental health concern
- Symptoms of burnout
- Relational or emotional issues, including trouble managing emotions
- Unhealthy habits that are affecting your quality of life
Schedule an online behavioral health visit with a psychiatrist if you:
- Are noticing significant changes in your mood, such as going from feeling sad to energetic in a short period of time
- Are taking medications for conditions such as bipolar disorder, ADHD or schizophrenia
- Have seen a psychiatrist in the past
- Have seen or heard things that others do not
How to do a virtual behavioral health visit
- Sign in to your My Sanford Chart account.
- Select Schedule an Appointment.
- Select Virtual Behavioral Health.
- Follow the prompts and choose a time that works best for you.
My Sanford Nurse
What is My Sanford Nurse
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Reach an experienced Sanford Health nurse now over the phone. Available 24 hours a day, seven days a week, a nurse is here to assess your symptoms and answer your health questions. Based on your condition, your nurse can tell you whether to go to the clinic or the ER. |
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