Convenient Virtual Care Options
Our virtual care options give you convenient access to care from the comfort of your home or while you’re on the go. We’re licensed to provide virtual care in several states, so you can easily connect with care from a Sanford Health provider. Start a virtual visit using your computer or mobile device wherever you have an internet connection.
Get care when you need it and start feeling better.
E-Visits
Request an e-visit through My Sanford Chart. You’ll complete an online questionnaire and get a diagnosis from a provider within hours.
Video Visits
All it takes to connect to a health care provider is a device with internet access. Video visits are available 24/7.
Virtual Behavioral Health
Schedule an online visit with a licensed therapist or psychiatrist from the comfort and privacy of home.
E-Visits
With an e-visit, you’ll complete an online questionnaire about your symptoms using My Sanford Chart. A Sanford Health provider will then assess your condition and respond within four hours.
The provider’s response will include:
- A diagnosis and treatment plan
- Next steps, including visiting a clinic for further evaluation or testing
You’ll receive the provider’s response through My Sanford Chart.
Who can complete an e-visit?
E-visits are available to anyone in Iowa, Minnesota, North Dakota and South Dakota.
When to do an e-visit
E-visits are appropriate for several common issues including:
2 months to 2 years old
- Diaper rash
2 months and older
- Eyelid infection (blepharitis)
- Head lice
- Insect bites
- Pink eye
- Skin infections
2 years and older
- COVID-19 (Coronavirus)
6 years and older
- Allergies and hay fever
- Rash
- Sunburn
12 years and older
- Athlete’s foot
18 years and older
- Lower back pain
- Breastfeeding mastitis
- Cough
- Diarrhea
- Influenza (Flu)
- Heartburn
- Sinus problems
- Urinary problems (females ages 18 to 65)
- Vaginal yeast infection
How to do an e-visit
- Sign in to your My Sanford Chart account.
- Follow the prompts to describe your symptoms and complete the e-visit questionnaire.
- Wait for a diagnosis and treatment plan.
How much does an e-visit cost?
E-visits are $39. To pay for the visit, you can use a credit, debit, FSA or HSA card.
On-demand Video Visits
Start an on-demand video visit with a Sanford Health provider using My Sanford Chart. During your video call, you can talk face-to-face with a provider who will evaluate your symptoms and discuss:
- A diagnosis and treatment plan
- Next steps, including visiting a clinic for further evaluation or testing
Who can complete an on-demand video visit?
On-demand video visits are available to anyone in Arizona, Florida, Iowa, Minnesota, Nebraska, North Dakota, South Dakota and Texas.
When to do an on-demand video visit
On-demand video visits are appropriate for urgent care health needs, including:
2 months to 2 years
- Diaper rash
2 months and older
- Eyelid infection (blepharitis)
- Head lice
- Insect bites
- Pink eye
- Skin Infections
2 years and older
- COVID-19 (Coronavirus)
6 years and older
- Allergies and hay fever
- Cold
- Rash
- Sunburn
12 years and older
- Acne
- Athlete's foot
18 years and older
- Anxiety
- Lower back pain
- Breastfeeding mastitis
- Minor cuts, scrapes, and abrasions
- Nausea
- Cough
- Diarrhea
- Heartburn
- Influenza (Flu)
- Sinus problems
- Urinary problems (females ages 18 to 65)
- Vaginal yeast infection
How to do an on-demand video visit
- Sign into your My Sanford Chart account.
- Follow the prompts to get started. After answering a few short questions, you’ll receive a message in My Sanford Chart when a provider is ready to begin.
How much does an on-demand video visit cost?
On-demand video visits are $69. To pay for the visit, you can use a credit, debit, FSA or HSA card.
Virtual Behavioral Health Visits
Schedule a virtual behavioral health visit with a licensed therapist or psychiatrist using My Sanford Chart. When it’s time for your visit, you can use your computer or mobile device to talk face-to-face with a behavioral health provider.
During a virtual behavioral health visit, a provider can:
- Identify and diagnose mental, behavioral or emotional disorders
- Discuss a treatment plan
Who can complete a virtual behavioral health visit?
Virtual behavioral health visits are available to anyone ages 10 and older in Iowa, Minnesota, North Dakota or South Dakota.
When to do a virtual behavioral health visit
Schedule an online behavioral health visit with a therapist if you’re experiencing:
- A change in your eating or sleeping habits
- A lack of interest in activities you once enjoyed
- A new mental health concern
- Symptoms of burnout
- Relational or emotional issues, including trouble managing emotions
- Unhealthy habits that are affecting your quality of life
Schedule an online behavioral health visit with a psychiatrist if you:
- Are noticing significant changes in your mood, such as going from feeling sad to energetic in a short period of time
- Are taking medications for conditions such as bipolar disorder, ADHD or schizophrenia
- Have seen a psychiatrist in the past
- Have seen or heard things that others do not
How to do a virtual behavioral health visit
- Sign in to your My Sanford Chart account.
- Select Schedule an Appointment.
- Select Virtual Behavioral Health.
- Follow the prompts and choose a time that works best for you.
My Sanford Nurse
What is My Sanford Nurse
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Reach an experienced Sanford Health nurse now over the phone. Available 24 hours a day, seven days a week, a nurse is here to assess your symptoms and answer your health questions. Based on your condition, your nurse can tell you whether to go to the clinic or the ER. |
Call a Nurse in your Area Today
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