Stay connected with your health care
To better serve our patients, we offer convenient text messaging that enables you to receive important health updates, appointment information, pharmacy needs and more from your phone.
Find answers to some frequently asked questions about our text messaging services below.
Frequently Asked Questions about Text Messaging
How does Sanford Health communicate with me via text messaging?
To help customize your care, Sanford Health connects with you using various numbers.
- 23701 is used to deliver appointment reminders, health surveys and other care-related information.
- 29471 is used to inform you of your pharmacy needs, such as refill and pickup notifications.*
*By opting in to receive notifications about when your prescriptions are filled at our pharmacies, you are providing your consent and agree to have medication names included in these messages.
Why should I sign up?
Text messaging with Sanford Health gives you the ability to quickly, safely and easily access important health updates, appointment reminders, pharmacy notifications and more.
How do I sign up to receive texts from Sanford Health?
To opt in, text START to 23701 for care-related information. For pharmacy-related notifications, text START to 29471. You can also update your communication preferences in your My Sanford Chart account or sign up at the front desk when you check in for an appointment at any Sanford Health location.*
*By opting in to receive notifications about when your prescriptions are filled at our pharmacies, you are providing your consent and agree to have medication names included in these messages.
I don’t want to receive texts from Sanford Health anymore. How do I opt out?
To opt out of care-related messaging, you can text STOP to 23701. To opt out of pharmacy-related messaging, text STOP to 29471. You can also update your communication preferences to ensure you are receiving the exact communications you want in your My Sanford Chart account or at the front desk when you check in for an appointment at any Sanford Health location.
I accidentally opted out. What do I do?
To start receiving messages again, you can text START to 23701 for care-related information or START to 29471 for pharmacy-related notifications. You can also update your communication preferences in your My Sanford Chart account or ask for help at the front desk when you check in for an appointment at any Sanford Health location.*
*By opting in to receive notifications about when your prescriptions are filled at our pharmacies, you are providing your consent and agree to have medication names included in these messages.
Will I receive texts about my upcoming appointments?
Yes, if you have signed up for care-related text messaging with Sanford Health, you will receive text message reminders prior to your appointment from 23701.
Can I reschedule or cancel my appointments by text?
Yes, you will receive a text from 23701 asking you to confirm, reschedule or cancel prior to your appointment. If you try to reschedule or cancel an appointment that cannot be rescheduled or cancelled via text message, you will receive a message telling you to call to reschedule or cancel. Your appointment will remain as scheduled until you have rescheduled or cancelled by text or call.
What happens if I do not respond to the appointment confirmation text message?
Your appointment will remain as scheduled if you do not respond to the appointment confirmation text message.
Will I receive texts about my prescriptions filled through Sanford Health or affiliated providers?
Yes, if you have signed up for prescription-related text messaging with Sanford Health, you will receive text messages related to your prescriptions from 29471.*
*By opting in to receive notifications about when your prescriptions are filled at our pharmacies, you are providing your consent and agree to have medication names included in these messages.
How do I update my phone number for text messaging?
You can update your phone number by editing your contact information in your My Sanford Chart account or by asking for help at the front desk when you check in for an appointment at any Sanford Health location.
What number will Sanford Health’s texts come from?
Communication about your appointments and care will come from 23701. Communication about pharmacy services will come from 29471.
Does this service cost me anything?
Sanford Health will not charge you for text messages. Standard text messaging rates associated with your phone plan may apply.
Can I use an international phone number?
No, we can only text phone numbers associated with one of the 50 states in the U.S.
Who can I contact if I have questions about text messaging with Sanford Health?
Please reach out to your local Sanford Health location if you have any questions about these services. Our patient access representatives will be able to assist you.
How do I stay connected with my care team between appointments for my chronic condition?
Eligible patients with specific chronic conditions will receive weekly automated text messages to check in on their health. It only takes a few minutes to respond, and patients can pick a time that works best for them. If you are experiencing a decline in your condition or symptoms, a care team member will follow up and connect you to additional support. This program is not a replacement for how you currently communicate with your care team. Call 911 if you are having an emergency, or call 988 for the 988 Suicide & Crisis Lifeline.