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MeritCare Announces Patient Experience Survey Scores

Along with thousands of hospitals across the U.S., MeritCare is voluntarily announcing scores from patient experience surveys collected between October 2006 and July 2007.

Along with thousands of hospitals across the U.S., MeritCare is voluntarily announcing scores from patient experience surveys collected between October 2006 and July 2007.

Hospital Consumer Assessment of HealthCare Providers & Systems (HCAHPS) - the national standard in hospital data collection - is a behavior-based measurement of patients' experiences and provider behaviors. HCAHPS provides a standardized approach to measuring patients' perspectives on hospital care. This standardization allows for an apples-to-apples comparison that creates objective and meaningful comparisons between hospitals on topics that are important to consumers.

MeritCare's data includes:
  • Overall Rating of Hospital
    MeritCare: 66 percent of patients rated MeritCare a 9 or 10 (10 is highest possible score)
    State average: 62 percent
    U.S. average: 63 percent


  • Willingness to Recommend Hospital
    MeritCare: 71 percent of patients would definitely recommend MeritCare Hospital
    State average: 66 percent
    U.S. average: 67 percent


  • Discharge Information
    MeritCare: 85 percent of patients received discharge information
    State average: 82 percent
    U.S. average: 79 percent


"We chose to voluntarily participate in both collecting and announcing our data because we value transparency," said Dr. Rhonda Ketterling, Chief Medical Officer. "We recognize there are areas where we can make improvements to patient-centered care and look forward to implementing best practices to improve patient satisfaction. We will continue to provide our scores to the public every quarter so that the community can track our progress."

Consumers can review MeritCare's HCAHPS scores and compare them to other hospitals in the state or nation by visiting www.hospitalcompare.hhs.gov. New data will be aggregated quarterly into a report that complies data from the past 12 months.