A hospital stay or clinic visit can be stressful. It's our goal to provide services, information and assistance to help patients and visitors be as comfortable as possible during their time with us. We have Patient and Guest Service Representatives designated to help you navigate your time at Sanford Health. If you have a concern or need assistance, please don't hesitate to talk to a representative or stop and ask any Sanford Health employee – we are happy and here to help.
Caring for a loved one during a lengthy illness or recovery period can mean long hours at the hospital or repeat visits to multiple clinics for family and friends. Sanford Health's healing environments and services are designed to make your visit as comfortable as possible. Our Guest Service Representatives are here to help:
- Answer questions, solve problems, give directions, and more.
- Provide information including city maps, bus routes and schedules, and where to find services close to the healthcare campus such as lodging, laundromats, grocery stores, churches, restaurants, etc.
Having important information before, during and after your visit is essential to making informed healthcare decisions. Below you'll find links to important legal information including your rights as a Sanford patient. You'll also find convenient ways to contact us, access your chart, see current wait times, pay your bill and pre-register for hospital procedures.
For your convenience, Information Desks are located at multiple locations. If you need assistance finding a department or patient room, please ask at one of the Information Desks or stop any Sanford Health employee. We will be glad to show you the way.
The Patient Relations Department exists to make your visit to Sanford as positive as possible. Our team helps patients, families or visitors with patient care or safety concerns, problems or complaints, and is here to explain hospital policies and procedures, listen to suggestions and forward any issues to Sanford management.
We strive to address any issue you may have. However, if your patient care and safety concerns have not been fully addressed by Sanford management, you may contact the Joint Commissions Office of Quality Monitoring at 1-800-994-6610 or by e-mail Complaint@JointCommission.org.
If you feel Sanford Health has failed to provide services based on effective communication or language services, or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with the 1557 Coordinator: 1305 W. 18th Street, Sioux Falls, SD 57105 Route: 6227 or by calling 1-888-411-0880.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the portal a http://ocrportal.hhs.gov/ocr/portal/lobby.jsf. Or by mail or phone at U.S. Department of Health and Human Services, 200 Independence Avenue S.W. Room 509F, HHH Building, Washington, DC 20201, 1-800-868-1019, 1-800-537-7697 (TDD)
Reach Out to a Patient
Your care and support during a loved one's illness and recovery is very important to their healing journey. We encourage you to reach out to your loved one with in-person visits during visiting hours or by using the following: