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MeritCare Wins Consumer Choice Award

Modern Healthcare Magazine and National Research Corporation have announced the nation's top hospitals as 2009/2010 Consumer Choice Winners.

Modern Healthcare Magazine (Oct. 12 publication) and National Research Corporation (NRC) have announced the nation's top hospitals as 2009/2010 Consumer Choice Winners. The award identifies hospitals which health care consumers have chosen as having the highest quality and image in over 300 markets throughout the U.S. This is the fourth year in a row MeritCare has been recognized with this award and 13th year NRC has recognized hospitals for providing the highest quality health care.

"This award is one more indication of the high quality care MeritCare doctors and staff provide for patients everyday. To have this honor come from our customers is extremely gratifying. It speaks to the medical expertise and caring spirit of all those who work at MeritCare, from the front desk staff, to the construction workers, to those who care for patients – this is an honor we can all embrace," says Roger Gilbertson, MeritCare president/CEO.

Winners are determined by consumer perceptions on multiple quality and image ratings collected in the Healthcare Market Guide Ticker study. Of the 3,200 hospitals named by consumers in the study, the winning facilities rank highest in their Metropolitan Statistical Areas (MSAs), as defined by the US Census Bureau. The study surveyed over 250,000 households representing over 450,000 consumers in 48 states. MeritCare is the only hospital in North Dakota to make the list.

"Health care has become an increasingly important issue across the country and empowered consumers are making decisions for themselves and their families when selecting their health care facilities and services," says Ginny Martin, president, NCR Ticker Division. "As care options multiply and financial challenges remain strong, consumer perception of quality continues to grow in importance. Consumer Choice award winners exemplify the dedication it takes to provide quality health care to their communities, and we are please to honor them through the eyes of their patients."

National Research Corporation is an industry leader, with more than two decades of experience in health care performance measurement and improvement.

View the complete list of winners.