Patient Bill of Rights – Sioux Falls Region

Sanford supports and cares for all patients in a way and in a setting that promotes a high quality of life. We treat our patients with respect and give them choices about their health care. It is our policy to provide care for all patients without discrimination. Your dignity and your right to make decisions about your healthcare are very important to us.

As a Sanford patient, you have the right to:

Care & Dignity

  • Receive kind and respectful care.
  • Receive effective communication.
    Be free from discrimination based on:
    • Age
    • Race
    • Ethnicity
    • Religion
    • Culture
    • Language
    • Physical or mental disability
    • Socioeconomic class
    • Sex
    • Sexual orientation
    • Gender identity or expression
    • Your ability to pay in an emergency
  • Have care and services that are within professional standards of practice.
  • Have a family member or representative of your choice informed promptly of your admission to the hospital.
  • Have your own doctor informed promptly of your admission to the hospital.
  • Refuse or receive visitors of your choice. However, Sanford may place reasonable limits on visitation

Decisions & Self-Determination

  • Have a family member, friend, or other individual be present with you for emotional support. Your support person may or may not be your legal decision-maker. If that person's presence infringes on others' rights, safety, or is not advised by your doctor, he or she may not be with you.
  • Make decisions about your care after learning and talking about:
    • Your current health and
    • Your treatment options.
  • Ask for or refuse treatment. This right should not be used as a way to demand treatments or services that your doctor thinks are not needed.
  • Personal privacy, including privacy of your health care records.
  • Receive care in a safe place.
  • Be free from all forms of:
    • Abuse
    • Neglect
    • Harassment
    • Exploitation
  • Be free from restraint or seclusion that is not needed for your safety or the safety of others. Restraint and seclusion in any form will not be used as a means of coercion, discipline, revenge or convenience for the staff.
  • Look at your health care records and have them explained to you. Sanford will help you or your legal representative see your health care record as quickly as our record keeping systems permit.
  • Prepare a health care directive that follows state and federal laws.
  • Have doctors and staff review and discuss your health care directive. You may change your health care directive at any time.
  • Agree or refuse to take part in research studies. Refusing or withdrawing from a research study will not change your access to care.
  • Receive coordinated and ongoing treatment from staff who know about you and your plan of care.
  • Have someone ask about your pain and respond.
  • Be told about Sanford's policies and practices that relate to patient care and treatment.
  • Be told about Sanford's charges for services and ways for you to pay your bill.
  • Know the names and duties of the people providing services to you. Sanford will provide you with the business address and telephone number of your doctor if you ask.
  • Talk about any issues or concerns with your nurse, doctor or a Sanford Administrator. You may also contact Patient Relations at (605) 333-6546 during regular business hours or the Administrator on-call after hours and on weekends by calling the switchboard at (605) 333-1000.

If you have any questions or complaints about your rights, or about your care as a patient at Sanford, contact Patient Relations at (605)333-6546 or write to:

Patient Relations
Sanford USD Medical Center
Box 5039
Sioux Falls, SD 57117-5039

Sanford USD Medical Center is accredited by The Joint Commission. If a patient care or safety concern cannot be resolved to your satisfaction by Patient Relations, you may contact The Joint Commission as follows:

At any time, you or your representative may contact:

South Dakota Department of Health

Complaint Coordinator
Office of Health Care Facilities Licensure and Certification
615 E 4th Street
Pierre, SD 57501
Telephone: (605) 773-3356
Toll-Free (in state): 1-800-738-2301

Minnesota Department of Health

Office of Health Facility Complaints
P.O. Box 64970
St. Paul, MN 55164-0970
Telephone: (651) 201-4201
Toll Free: 1-800-369-7994

Iowa Department of Inspections

Health Facilities Division
Lucas State Office Building
321 E 12th Street
Des Moines, IA 50319-0083
Telephone: (515) 281-7102
Fax: (515) 242-6863
For Sioux Falls Hospitals Only:

The Joint Commission
Office of Quality and Patient Safety

One Renaissance Blvd
Oakbrook Terrace, IL 60181
(800) 994-6610
Fax: (630)-792-5636
complaint@jointcommission.org

If you are on Medicare and believe you are being discharged from the hospital too early, you may contact:

Minnesota & Iowa Quality Improvement Organization

KEPRO
5201 W. Kennedy Blvd., Suite 900
Tampa, FL, 33609
Phone: (813)-280-8256
Toll Free: (855)-408-8557
Fax: (844)-834-7130

South Dakota Quality Improvement Organization

KEPRO
5700 Lombardo Center Dr., Suite 100
Seven Hills, OH 44131
Phone: (216)-447-9604
Toll Free: (844)-430-9504
Fax: (844)-878-7921


Sanford Patient Responsibilities

As a Patient, You have the Responsibility To:

  • Give correct and up-to-date information regarding your health.
  • Tell us about any changes in how you feel.
  • Ask questions until you clearly understand your health and treatment.
  • Make informed decisions.
  • Follow your plan of care.
  • Know the medications you are taking.
  • Keep appointments for follow up care, or call ahead of time if you must cancel the appointment.
  • Pay your bills. If you have health insurance, know how your healthcare is covered (e.g. Medicare, Medicaid, private insurance plan). Call Patient Financial Services at (605) 328-6585 if you need their help.
  • Know the name of the doctor that you usually go to for care (if you have one).
  • If you have one, give a copy of your health care directive to your caregiver.
  • Follow instructions, policies, rules, and regulations in place at Sanford. These support quality care and a safe environment.
  • Use civil language and conduct to show respect in interactions with providers and staff.
  • Respect others' privacy and property and assist staff in the control of noise, smoking and the number of visitors.
  • Name family members and others involved in your care who may have access to your protected health information.