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Patient Bill of Rights – Fargo Region

Sanford supports and cares for all patients in a way and in a setting that promotes a high quality of life. We treat our patients with respect and give them choices about their health care. It is our policy to provide care for all patients without discrimination. Your dignity and your right to make decisions about your healthcare are very important to us.

As a Sanford patient, you have the right to:

Care & Dignity

  • Receive kind and respectful care.
  • Receive effective communication.
    Be free from discrimination based on:
    • Age
    • Race
    • Ethnicity
    • Religion
    • Culture
    • Language
    • Physical or mental disability
    • Socioeconomic class
    • Sex
    • Sexual orientation
    • Gender identity or expression
  • Have care and services that are within professional standards of practice.
  • Have a family member or representative of your choice informed promptly of your admission to the hospital.
  • Have your own doctor informed promptly of your admission to the hospital.
  • Refuse or receive visitors of your choice.
    However, Sanford may place reasonable limits on visitation.
  • Have a family member, friend, or other individual be present with you for emotional support. Your support person may or may not be your legal decision-maker. If that person's presence infringes on others' rights, safety, or is not advised by your doctor, he or she may not be with you.

Decisions & Self-Determination

  • Make decisions about your care after learning and talking about:
    • Your current health and
    • Your treatment options.
  • Ask for or refuse treatment. This right should not be used as a way to demand treatments or services that your doctor thinks are not needed.
  • Personal privacy, including privacy of your health care records.
  • Receive care in a safe place.
  • Be free from all forms of:
    • Abuse
    • Neglect
    • Harassment
    • Exploitation
  • Be free from restraint or seclusion that is not needed for your safety or the safety of others. Restraint and seclusion in any form will not be used as a means of coercion, discipline, revenge or convenience for the staff.
  • Look at your health care records and have them explained to you. Sanford will help you or your legal representative see your health care record as quickly as our record keeping systems permit.
  • Prepare a health care directive that follows state and federal laws. You may change your health care directive at any time.
  • Have doctors and staff review and follow your health care directive, subject to the following limitations:
    • Sanford doctors and staff cannot take any illegal action.
    • Sanford doctors and staff are not required to take any action that goes against reasonable medical standards.
    • With regard to any medical condition or procedure, Sanford doctors and staff may choose not to:
      • Follow your health care instructions for reasons of conscience or other conflict.
      • Follow your agent's health care decisions for reasons of conscience or other conflict.
      If this occurs, your care may be transferred to another provider who will honor your instructions or your agent's decision.
      • N.D.C.C. 23-06.5-09, M.S.A. 145C.15, and M.S.A. 145C.11 may be referenced for further details.
  • Agree or refuse to take part in research studies. Refusing or withdrawing from a research study will not change your access to care.
  • Receive coordinated and ongoing treatment from staff who know about you and your plan of care.
  • Have someone ask about your pain and respond.
  • Be told about Sanford's policies and practices that relate to patient care and treatment.
  • Be told about Sanford's charges for services and ways for you to pay your bill.
  • Know the names and duties of the people providing services to you. Sanford will provide you with the business address and telephone number of your doctor if you ask.
  • Talk about any issues or concerns with your doctor or a Sanford manager. You may also contact our Patient Representative at (701) 234-5876 during regular business hours or the House Administrator after hours and on weekends by calling the switchboard at (701) 234-6000.
  • Directly contact your state's Department of Health about any issues or concerns:
    North Dakota Department of Health
    600 E. Boulevard Avenue
    Bismarck, ND 58505-0200
    (701) 328-2352
    Minnesota Department of Health
    P.O. Box 64970
    St. Paul, MN 55164-0970
    (651) 201-5000
    (888) 345-0823
  • Contact these groups about any issues or concerns if you are on Medicare:
    North Dakota Health Care Review
    800 31st Avenue, SW
    Minot, ND 58701
    (701) 852-4231
    www.ndhcri.org
    Stratis Health
    2901 Metro Drive, Suite 400
    Bloomington, MN 55425
    (952) 854-3306
    www.stratishealth.org

Sanford Patient Responsibilities

As a Patient, You have the Responsibility To:

  • Give correct and up-to-date information regarding your health.
  • Tell us about any changes in how you feel.
  • Ask questions until you clearly understand your health and treatment.
  • Make informed decisions.
  • Follow your plan of care.
  • Know the medications you are taking.
  • Pay your bills. If you have health insurance, know how your healthcare is covered (e.g. Medicare, Medicaid, private insurance plan). Call Patient Financial Services at (701) 234-2451 if you need their help.
  • Know the name of the doctor that you usually go to for care (if you have one).
  • If you have one, give a copy of your health care directive to your caregiver.
  • Follow instructions, policies, rules, and regulations in place at Sanford. These support quality care and a safe environment.
  • Use civil language and conduct to show respect in interactions with providers and staff.
  • Respect others' privacy and property and assist staff in the control of noise, smoking and the number of visitors.
  • Name family members and others involved in your care who may have access to your protected health information.