Department |
Questions About: |
Email |
Phone Number |
| Member Services |
Member claim inquiries, eligibility and enrollment, provider access, appeals and grievances, order ID cards, and COBRA |
Email |
605-328-6800 or toll free at 1-800-752-5863 |
| Health Services |
Member prior-authorization of services, formulary prescription drug coverage, utilization review, disease management and quality information |
Email |
605-328-6807 or toll free at 1-800-805-7938 |
| Quality Department |
Enrolling or disenrolling from disease management programs such as healthy pregnancy, asthma, congestive heart failure, diabetes, and hypertension; receiving educational materials; health plan quality data and quality improvement activities; or information on our NCQA Accreditation. |
Email |
1-800-805-7938 |
| Client Services |
Employer group reports, forms, order member enrollment packets, and general employer questions |
Email |
605-328-6803 |
| Provider Relations |
Provider claim inquiries, pricing, contracting, and timely filing |
Email |
605-328-6877 or toll free at 1-800-601-5086 |
| Flexible Spending Accounts |
Member claim inquiries, eligibility and enrollment |
Email |
605-328-6810 |
| Sales |
Employer group and visitor quotes |
|
|
|
Medicare Supplement |
Email |
605-328-7200 or toll free at 1-888-605-9277 |
|
Employer Group |
Email |
605-328-7000 or toll free at 1-800-251-5316 |
|
|
|
|
