Department
|
Questions About:
|
Email
|
Phone Number
|
| Member Services |
Member claim inquiries, eligibility and enrollment,
provider access, appeals and grievances, order ID cards,
and COBRA |
Email
|
605-328-6800 or
1-800-752-5863 |
| Utilization Management |
Member prior-authorization of services, formulary
prescription drug coverage and utilization review. |
Email
|
605-328-6807 or
1-800-805-7938 |
| Quality Department |
Enrolling or disenrolling from disease management
programs such as healthy pregnancy,
congestive heart failure, diabetes, and hypertension;
receiving educational material; health plan quality
data. |
Email
|
1-800-805-7938 |
| Client Services |
Employer group reports, forms, order member
enrollment packets, and general employer questions |
Email
|
605-328-6803 |
| Provider & Payor Relations |
Provider claim inquiries, pricing, contracting, and timely filing |
Email
|
605-328-6877 or
1-800-601-5086 |
| Flexible Spending Accounts |
Member claim inquiries, eligibility and enrollment |
Email
|
605-328-6810 |
| Sales |
Employer group and visitor quotes |
|
|
| |
| |
elite1 Insurance for Individuals and Families |
|
Email
|
605-333-1089 or
1-888-535-4831 |
| |
|
Email
|
605-328-7200 or
1-888-605-9277 |
| |
|
Email
|
605-328-7000 or
1-800-251-5316 |
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